Did you ever get surprised by the automatic deduction of your talking balance from your Airtel account? If yes then you are not the only one. Many people these days are facing this issue. You may call it a error/fault/corruption on the Airtel part and may call on 121 to get your money back. But dear friends it is of no use. Airtel call center executives are no more then the machines these days. They just repeat the lines which they learn during their training saying that its your fault and your requested for that Hello Tunes by calling on 121.
Even if you dont know when you called or requested for some shitty Hello tunes, these machines(call center executives) have all the records about when you requested for that Hello Tunes and that too from your own number. If you asked for the recorded IVRS interaction details, these machines have no reply. You can only break your head and waste your money(Yes ! We have to pay now for calling the customer care number) by talking with these machines but you will not get any solution for your problem.
I face this problem few days back and experience the same issue talking with some machine. Quite irritated with the interaction with that machine i searched this issue on google ( search query = "airtel hello tunes automatically activated") and was quite amazed to see that i was not the only one who was facing this issue, there are lot of other people who were getting such type of problems.
Is this the another trick of Airtel to fool people and deduct balance from their accounts. It was not expected from a company of Airtel stature and that too in the era of Mobile Number Portability.
I addressed this issue to Airtel nodal officer by email and he admitted that its Airtel fault. Some how i got my balance back. But every one is not so lucky as they feel that 30 Rs is such a small amount and generally ignore such things. But wrong is wrong. We should make efforts from ur side to correct such things.We are the people who make such companies not vice versa. Teach them a lesson and they will bow infront of you.
Even if you dont know when you called or requested for some shitty Hello tunes, these machines(call center executives) have all the records about when you requested for that Hello Tunes and that too from your own number. If you asked for the recorded IVRS interaction details, these machines have no reply. You can only break your head and waste your money(Yes ! We have to pay now for calling the customer care number) by talking with these machines but you will not get any solution for your problem.
I face this problem few days back and experience the same issue talking with some machine. Quite irritated with the interaction with that machine i searched this issue on google ( search query = "airtel hello tunes automatically activated") and was quite amazed to see that i was not the only one who was facing this issue, there are lot of other people who were getting such type of problems.
Is this the another trick of Airtel to fool people and deduct balance from their accounts. It was not expected from a company of Airtel stature and that too in the era of Mobile Number Portability.
I addressed this issue to Airtel nodal officer by email and he admitted that its Airtel fault. Some how i got my balance back. But every one is not so lucky as they feel that 30 Rs is such a small amount and generally ignore such things. But wrong is wrong. We should make efforts from ur side to correct such things.We are the people who make such companies not vice versa. Teach them a lesson and they will bow infront of you.
